Improve Customer Perception: Tips for Managing Your Online Reviews and Reputation

We know that connection and communication with consumers is more important than ever before due to COVID-19, and online reviews have an even greater impact on customer experience and perception today. This session will share practical tactics that improve your online reputation strategy and enable you to better communicate expectations for your business and market your brand. Whether you’re a digital marketer who supports multiple brands and businesses, or an entrepreneur who’s looking to improve your online review management, this session is for you.

After this session, you’ll be able to:

  • Apply best practices for building up a great online reputation naturally
  • Effectively respond to both negative and positive online reviews on any platform
  • Leverage reviews to spread the word about your business in other places digitally
  • Implement SEO tactics to amplify the conversation online into an extensive marketing plan